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      Tesco

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      Customer Assistant Interview

      30 Apr 2017
      Anonymous employee
      Manchester, England

      Other Customer Assistant interview reviews for Tesco

      Customer Assistant Interview

      17 June 2026
      Anonymous employee
      Glasgow, Scotland
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Tesco (Manchester, England) in Jan 2017

      Interview

      Apply online and submit right to work in UK (passport etc). Complete online assesment (hint - customer focused and recommend tesco brand alternatives) Automated email if passed/failed. Hiring manager filters through and selects candidates for interview. Email inviting to book slot for interview. Interview usually with store manager. Will ask below or similar questions. After questions, short customer service assessment (This is occassionally skipped depending on manager and how busy store is) on shop floor usually on a till with a member of staff who will let you serve a few customers after showing how to use a till. Manager will observe and then return to original interview room. They may offer you a job there and then or contact you in a few days with a yes or no. Make sure you take right to work to interview as will not continue without it. Must complete induction days before starting in store.

      Interview questions [5]

      Question 1

      MANAGING CHANGE Tell me about a time you did something different that you would not normally have to do? How did this make you feel? Outcome?
      Answer question

      Question 2

      PROCESS Tell me about a time you felt it was important to follow rules/procedures? How did this make you feel?
      Answer question

      Question 3

      TEAM WORK Tell me about a time you had to help or support someone? What did you do? How did you do it? Outcome?
      Answer question

      Question 4

      DRIVE Tell me about a time you have had a setback or disappointment? How did it make you feel? What did you do? Outcome?
      Answer question

      Question 5

      CUSTOMER FOCUS Tell me about a time you have had a complaint from a customer or person? What did you do? How did it make you feel? Outcome?
      Answer question
      4
      Average interview

      Application

      I interviewed at Tesco (Glasgow, Scotland)

      Interview

      Interview was around 2.5 hours in total. Started with a group interview then 20 minutes on the shop floor shadowing a checkout colleague then finally a 1 to 1 interview with a manager.

      Interview questions [1]

      Question 1

      How do you ensure the best customer experience?
      Answer question

      Customer Assistant Interview

      3 June 2026
      Anonymous employee
      Maidstone, England
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Tesco (Maidstone, England)

      Interview

      Nice environment. Kind people. Asked the right questions and I felt I could ask any questions i had. Overall I enjoyed the experience and would recommend to other people to do an interview with them.

      Interview questions [1]

      Question 1

      Why would you like to work for Tesco?
      Answer question

      Customer Assistant Interview

      27 May 2026
      Anonymous interview candidate
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at Tesco

      Interview

      Very easy, just asked a few questions about my experience and my availability on time etc. what days i can work and my flexability on the dates i can do

      Interview questions [1]

      Question 1

      A time i dealt with a difficult customer
      Answer question