The KC Standard Customer Success Manager (CSM) interview questions

The interview was a bait-and-switch. I applied as a CSM, which is a specific role separate from sales, and was told that the job was B2B sales for internet plans and phones and was commission only. It's one of those "inverted funnel" models that Michael Scott talks about in The Office, with "mentors" and "mentees" and building your own team, etc.