I applied online. I interviewed at Transcom WorldWide (Brampton, ON) in Apr 2021
Interview
The interview process was simple and easy. The recruiter asked general questions not technical, but they checked our communication skills and other skills, some essential principles used in jobs like assuring customer when needed and asking questions, communication.
Interview questions [1]
Question 1
How was your experience with a frustrated customer and what you did
The process starts with the online application. Then, you get a link for an online assessment. After the assessment, you get a link for a typing test & internet speed test. The final is a voice recording for assessment.
Interview questions [1]
Question 1
Previous customer service experience?
How would you handle difficult situations/customers?
virtual group interview, common tell me about a time questions, two to three questions each. Recruiter wasn't friendly. In and out process. Didn't explain much about job processes. Virtual interview
Interview questions [1]
Question 1
Tell me about a time when you used technical skills to help a customer