Moderate difficulty scenario based. Asking how you would handle a scenario for users with different needs such as losing a card, seeking for refunds or wanting to replace a brand new bus mrt travel card.
Interviewer was kind and friendly. Interviewer was very professional, and the questions asked were mainly behavioral questions, testing on ability to provide professional and good customer service, etc. as this job is public-facing.
Interview questions [1]
Question 1
Name a time when you had to de-escalate a conflict at work.
