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      UKG

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      Customer Service Specialist Interview

      8 Aug 2016
      Anonymous interview candidate
      Orange, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 5 weeks. I interviewed at UKG (Orange, CA) in Aug 2016

      Interview

      It was an interesting interview process. I spoke with a recruiter and I felt like during the phone conversation with her she was a little rude and almost trying to dissuade me from pursuing the position. I appreciate them letting me know exactly what the position is like but I was little surprised by how they were not really trying to make me excited about the position. Also during the phone conversation, I realized she was more of my coach during the process and I noticed she was trying to give me constructive criticism, which I do appreciate. However, she approached the whole situation in a weird way and I ended up feeling not confident at all afterward. It was kind of an awkward conversation.

      Interview questions [1]

      Question 1

      What do you know about the Rising Stars program? When was a time that something went wrong with a customer and how did you handle the situation?
      Answer question