I applied online. I interviewed at UKG (Atlanta, GA) in July 2018
Interview
I applied for this position and within a few days received an email to schedule a phone interview.
During the phone screen I felt the HR recruiter was rude. Each time I responded she would say “mmhmm”, “ok”, “yea ok”, in the middle of my answers which was also interrupting. This made me think she wasn't interested and I get the sense that in many cases perspective applicants are being used to fulfill recruitment quotas only.
After the phone screen I was advised to take a timed 45 minute assessment which consisted of SAT questions. A few days after I took the test I was sent an email advising they have chosen to move on. I don’t think a sole assessment can prove if a candidate would be a success or a true fit for a position. Especially without meeting them in person. Some people just aren’t great test takers but may excel in other areas. The HR recruiter was the only negative I encountered. I’m just happy I didn’t waste my time interviewing with “20” people before being rejected.
Interview questions [1]
Question 1
Can You Tell Me About a Time When You Overcame a Challenge?
The interview process is too long. Had to do phone interview, a test, and 2 panel interviews. I do not believe the pay is enough for such a long hiring process.
Interview questions [1]
Question 1
What are some missed opportunities in your previous company.
I applied through a recruiter. The process took 2 weeks. I interviewed at UKG (Atlanta, GA) in July 2020
Interview
Received a call from a recruiter and was invited to complete a Hirevue interview. Although it was different from what I expected I liked the fact that I could do the interview at whatever time was convenient for me. It does feel a bit awkward just recording your answers and sending them off but I think it's part of the appeal. It throws you off a bit to see how you handle it. The questions are your typical customer service questions and you don't need to use the full time to answer them. You also have 2 chances to record your answers but I usually submit my first attempt because I find it comes off less rehearsed and as natural as talking to yourself can be. After you send your answers it asked to complete some "brain teaser" still activities that were simple to figure out. It took at most 30-40 mins to complete the recording and the activities all from the comfort of my house. I was selected for a virtual panel interview afterward with the managers that I would be working with which is just you would expect.
Interview questions [1]
Question 1
Examples of negative customer experiences turned positive. Examples of conflict resolution in the workplace.
I applied through a recruiter. The process took 1 week. I interviewed at UKG (Weston, FL) in July 2020
Interview
The whole process was amazing. My recruiter, Tina, was excellent!!! She updated me on the process, gave me a pep talk before the interview, and offered me the position the day I interviewed. The whole process was quick and enjoyable. Tina was super personable and it made the process fun! The managers that interviewed me were super nice, personable, and very well spoken. Make sure to dress to impress! They noticed my suit and tie real quick. I used to be a Temp Employee for Rapid Response and was placed in a permanent position shortly afterwards through the Rising Stars Program. I think everyone should be a part of this wonderful program to learn customer service and account management skills in the world leading HR/Payroll company. Go Ultimate!