I applied online. The process took 1 week. I interviewed at Universal Orlando Resort (Orlando, FL) in Apr 2011
Interview
First off I had a 1:1 interview with a HR coordinator who asked me the basics questions you would expect for a customer service based job. She was up front about the job challenges - getting yelled at frequently, essentially - which I appreciated. The second interview was a panel interview with 5 other people - they basically want to check you are comfortable speaking in front of others. Similar questions to round 1, and some scenarios are thrown at you - they want to check your judgement. Overall a very pleasant experience and I knew I would enjoy working for the company (I was right) - I found the whole thing easy, but as it's my first job in the US and I took a 60% pay cut, I really should have done...
Interview questions [1]
Question 1
Tell us about a time when you had to deal with a customer making unreasonable demands?
I applied online. The process took 3 weeks. I interviewed at Universal Orlando Resort (Orlando, FL) in Nov 2016
Interview
There are two interviews. The first one was a one-on-one interview with a HR representative asking more basic questions like why do you want this particular position. The second interview is a group panel interview where they ask you situational questions.
Interview questions [1]
Question 1
Describe a time where you faced a sudden change in the workplace, and how did you handle it?
I applied online. The process took 3 weeks. I interviewed at Universal Orlando Resort (Orlando, FL) in Nov 2016
Interview
Two interviews. First one-on-one interview a breeze, pretty straightforward. Second interview is a panel interview with three-four hiring managers and five other candidates. Good questions, mostly past experience customer-guest service questions.
Interview questions [1]
Question 1
Explain a situation where you went above and beyond for a guest and was the guest satisfied?
I applied online. The process took 2 days. I interviewed at Universal Orlando Resort (Orlando, FL) in May 2016
Interview
Very efficient and to the point. Preliminary questions are straight forward and show whether or not you are qualified for the position. The preliminary interview was with a member of the staffing department, and the second and final interview was a panel interview in front of Supervisors for that field.
Interview questions [1]
Question 1
Describe a time you had a negative interaction with another co-worker and how you dealt with that problem.
