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      WEST

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      Call Center Agent Interview

      23 July 2015
      Anonymous employee
      Niles, OH
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at WEST (Niles, OH) in June 2012

      Interview

      So they actually gave me my second interview the same day she asked me to come back and asked me a lot of things about my customer service experience I was able to answer the questions and role playing with no problem it's all about selling yourself to be honest

      Interview questions [1]

      Question 1

      Name one time you had to handle an angry customer
      1 Answer

      Other Call Center Agent interview reviews for WEST

      Call Center Agent Interview

      28 June 2015
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at WEST in Mar 2015

      Interview

      For the pay that's offered, it was pretty intense and kind of over the top. It starts with a phone interview to gauge your interest, followed by an initial interview, then a third interview in which I had to do a sales presentation. There was also the skills test that weeded out folks: customer service, computer skills, and technical skills. You basically take that during the application processes.

      Interview questions [1]

      Question 1

      Describe what customer service means to you.
      Answer question

      Call Center Agent Interview

      2 July 2015
      Anonymous employee
      San Antonio, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at WEST (San Antonio, TX) in Jan 2015

      Interview

      training class, various customer service questions, demonstrating teamwork, the ability to communicate with clients and co workers, type at least 30 wpm, Microsoft office familiar, ability to follow instructions correctly

      Interview questions [1]

      Question 1

      How could I be an asset to the company?
      1 Answer