WEST Call Center Agent interview questions

training class, various customer service questions, demonstrating teamwork, the ability to communicate with clients and co workers, type at least 30 wpm, Microsoft office familiar, ability to follow instructions correctly

For the pay that's offered, it was pretty intense and kind of over the top. It starts with a phone interview to gauge your interest, followed by an initial interview, then a third interview in which I had to do a sales presentation. There was also the skills test that weeded out folks: customer service, computer skills, and technical skills. You basically take that during the application processes.