I applied online. The process took 1+ week. I interviewed at Waitrose (Lincoln, England) in June 2017
Interview
One on one questions with manager. Based around skills such as teamwork, overcoming challenges, how you changed the way you've worked in the past etc. This was followed by being alone in a room with a set of 20 customer comments. I was asked to choose 3 of these comments and writing how to improve the situation, sustain it over time, and the long term benefits.
Interview questions [1]
Question 1
Name a challenge you've encountered and how you overcame it
A group interview with others - straightforward questions shared with the group. A one to one interview after this with the section manager - this was also very informal. I was offered the job and accepted.
Good combination of online testing and in person situational questions in store. Testing beforehand had a range of questions including scaled responses and videos. In store questions were more team building
Interview questions [1]
Question 1
Situational questions - including how you’d respond to customer enquiries
I applied online. The process took 3 weeks. I interviewed at Waitrose
Interview
Group interview followed by 1:1 interview and right to work checks. As a group we had to respond to a list of scenarios and say what we would do in given situations.