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      Waitrose

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      Customer Assistant Interview

      3 Oct 2017
      Anonymous interview candidate
      Hailsham, England
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 5 days. I interviewed at Waitrose (Hailsham, England) in Nov 2016

      Interview

      Filled out an online application and long online questionnaire (using mostly common sense). I learned that I was successful in this and was invited to an interview. I was taken through the shop to wait above the store for the interview. It was about a 5 minute wait before the interview started. The lady who interviewed me was very nice but I struggled on some of the questions as they expected you to recall an experience from the past to show that you have certain qualities. After the main interview I was asked to fill out a written "test" in silence where a number of fictional employees had to be understood and you had to decide their various work priorities. This caught me off-guard and was quite challenging. I was able to apply some common sense to it but it struck me as very awkward, something that I couldn't have prepared for. There was a time limit for it. A couple of days after the interview I was e-mailed that I hadn't been successful. They gave me the opportunity to enter their online employee database or whatever it was, but I didn't want to.

      Interview questions [3]

      Question 1

      Tell me about a time you helped someone.
      Answer question

      Question 2

      Tell me about yourself.
      Answer question

      Question 3

      Tell me about a time you worked in a team.
      Answer question

      Other Customer Assistant interview reviews for Waitrose

      Customer Assistant Interview

      26 Apr 2026
      Anonymous employee
      Guildford, England
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Waitrose (Guildford, England)

      Interview

      They asked some basic questions; it was a very friendly atmosphere; the recruitment process is very straightforward; I think it takes no more than two weeks. First a telephone interview, then an interview with the managers

      Customer Assistant Interview

      17 Jan 2026
      Anonymous employee
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I interviewed at Waitrose

      Interview

      it was a normal customer service interview with competency and situational questions and questions about yourself and all that kind of stuff. very basic part-time job interview that anyone could get through

      Customer Assistant Interview

      12 Jan 2026
      Anonymous employee
      Monmouth, Wales
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Waitrose (Monmouth, Wales)

      Interview

      Completed an online assessment that was harder than it seemed and then did an in person interview with one of the managers. She was very friendly and I felt at ease.

      Interview questions [1]

      Question 1

      How would you deal with a customer who was unhappy with a purchase?
      Answer question