Went through the online tests and got offered to come in for an interview. In the interview there were about 5 of us and we all had to complete a task in 30 minutes then make a presentation. The task was simple and it was all based on reading customers feedback and making solutions for the problems brought up by customers. There where two people in watching us and making notes. After this we all waited in the cafeteria and we're called in twos for our one-to-one interviews which were an additional 30 mins. Overall the whole thing took just under 2 hours.
Interview questions [1]
Question 1
give an example of when you had to adapt to change?
Very calm environment which made it a comfortable interview. The manager I interviewed with was very polite and explained everything well. The questions were easy to understand and the tasks I needed to perform were very interactive.
Interview questions [1]
Question 1
Describe a situation where you experienced difficulties and how did you overcome this?
I applied online. The process took 1 week. I interviewed at Waitrose (London, England) in July 2023
Interview
It was a Microsoft Teams interview. The woman looked like she just rolled out of bed, and proceeded to not ask me anything about my prior work experience. Every question was read from a list and was extremely corporate. Other than the first question where they ask how you get along with your co-workers, every question was about customer service, nothing more. No interest was taken in the actual person they were hiring.
Interview questions [1]
Question 1
An upset customer comes in with an expired and yellowed chicken, what do you do and what kind of questions do you ask?
I applied online. The process took 4 weeks. I interviewed at Waitrose (Cannock, England) in Jan 2021
Interview
Applied online. Quite long screener questions - would reserve 20 minutes to an hour to complete correctly. Received invitation for virtual interview within 3 weeks. Really relaxed and comfortable interview 1:1 just on the phone and an overall positive experience. Awaiting feedback on the interview - should take a week.