I applied online. The process took 1 week. I interviewed at Waitrose in May 2018
Interview
I applied online. I filled out an application with my own details, including education and employment history. Then I was asked to complete a Situational Judgement test. Once I had passed that, I was invited to a group interview for the following week. This turned out to actually be a 1:1 interview, which lasted about 20-30 minutes. I was told it would take up to 2 weeks to receive the news on whether I was accepted (they tell you either way, which is nice) but I received a call later in the day telling me I was successful.
They asked some basic questions; it was a very friendly atmosphere; the recruitment process is very straightforward; I think it takes no more than two weeks. First a telephone interview, then an interview with the managers
it was a normal customer service interview with competency and situational questions and questions about yourself and all that kind of stuff. very basic part-time job interview that anyone could get through
Completed an online assessment that was harder than it seemed and then did an in person interview with one of the managers. She was very friendly and I felt at ease.
Interview questions [1]
Question 1
How would you deal with a customer who was unhappy with a purchase?