I applied online. The process took 4 weeks. I interviewed at Waitrose (Ashford, Kent, South East England, England) in Oct 2019
Interview
Online application process with general competency and behaviour questions and then face-to-face interview with the same. Was there for about 30mins total and the interviewers were very friendly. They gave me a pen and paper to take notes but the interview questions were the normal ones so I was already prepared.
Interview questions [1]
Question 1
Why Waitrose? Tell me about a time when... Using the Waitrose and Partners values explain a time when you've applied these in your personal/working life.
I applied online. I interviewed at Waitrose (Bishops Stortford, England)
Interview
The interview process was okay. They asked basic questions, but it felt a bit rushed. I was left waiting for 30mins before being seen even though the shop was very quiet.
Interview questions [1]
Question 1
Describe a time when you provided excellent customer service.
The interview process was well organised and professionally managed. Communication from the recruitment team was clear throughout each stage, and I was kept informed about timelines and expectations.
The interview itself was structured and allowed enough time to discuss my experience, skills, and suitability for the role. The interviewers were friendly and created a comfortable environment, which made it easier to have an open and productive conversation. They asked relevant questions about my background, problem-solving approach, and how I would contribute to the team.
I interviewed at Waitrose (Buckhurst Hill, England)
Interview
My online interview on Google Meet with the Head of Recruitment went well. We covered my background skills and motivations, then transitioned into a series of hypothetical scenarios related to the day-to-day responsibilities of the position.
Interview questions [1]
Question 1
How would you deal with a customer who appears aggrieved?