I applied online. The process took 1 day. I interviewed at Waitrose in Mar 2019
Interview
Group tasks, individual tasks and one to one. They were only interested in the loudest people which isn't fair on people who don't do well in group discussions but isn't an indication of how well you can work this job
They asked some basic questions; it was a very friendly atmosphere; the recruitment process is very straightforward; I think it takes no more than two weeks. First a telephone interview, then an interview with the managers
it was a normal customer service interview with competency and situational questions and questions about yourself and all that kind of stuff. very basic part-time job interview that anyone could get through
Completed an online assessment that was harder than it seemed and then did an in person interview with one of the managers. She was very friendly and I felt at ease.
Interview questions [1]
Question 1
How would you deal with a customer who was unhappy with a purchase?