-Online: Filled in application form. Took a while, especially including the online tests. I've heard other people on here complaining how difficult they were. I have to say, compared to other companies online, Waitrose's online tests were quite easy. There aren't exactly a right or wrong answer on one- it mainly tests your way of thinking. I think there were 2 tests overall. I submitted the application after this. -Phone: Received a phone call 1 day later. Very short notice but they need someone very quickly. -Group Interview: Interview was split in two. The first interview was the group interview, although some people had had their 1:1 interview before this, so we were all not waiting around after. The group interview consisted of 6 of us, sitting around a large table, and a white-board. We had 5 minutes to all read our sheets (they were all different), and select the worst issues past customers had dealt with. I found it best to go around, all say our 3 worst issues, and then all discuss as to which are the top 3. You have to speak up here and listen to others. I had members of the team literally reading out the whole question sheet and wasting some of our 20 minute discussion time. I claimed that Health and Safety always comes first, so that would have to be our number 1, no matter what. I assume that your options will be different though. -1:1 Interview. Was taken to a small room where I was asked 4 questions about myself, and 2 technical questions. I'll put these below. -Result- Due to the desperate need to hire a replacement very quickly, we only had to wait a day before being told the result. I got hired and was able to request two contracts (a week day one, and a weekend one). -This website helped a lot- so take your time and note down all the questions that keep coming up! You'll have less of a surprise on the day!