Online test and rolling shortlist interviews. Online test more focus on the behaviour and your personalities. And there are 10 question per section.If you have any specific questions or if there's something specific you'd like assistance with regarding the customer services.
I applied online. I interviewed at Waitrose (Aylesbury, England) in Nov 2021
Interview
very easy good atmosphere everyone was friendly and felt welcomed as soon as I arrived. process was easy and had to done an action plan which I then presented to the duty manger intervewing me