Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Wise

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Wise reviews | Wise jobs | Wise salaries | Wise benefits | Wise conversations
      Wise interviewsWise Customer Service Associate interviewsWise interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Customer Service Associate Interview

      18 Feb 2015
      Anonymous employee
      Tallinn

      Other Customer Service Associate interview reviews for Wise

      Customer Service Associate Interview

      9 Sept 2025
      Anonymous employee
      Tokyo
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Wise (Tallinn) in Feb 2015

      Interview

      Online application, invitation for the on-site interview via e.mail two days prior to the day of the interview (with one Customer Service Associate & one Line Manager - easy & relaxed conversation about diverse set of aspects of life & work & my point of view towards them), feedback via e.mail after 3 business days, invitation for the second round via e.mail one day prior to the day of the 2. interview (30 min Skype video call with the Head of Customer Service: very pleasant conversation about my background & way up to today as well as my aspirations for the position & my overall way forward), e.mail invite included a task (do a transfer using TransferWise), final feedback after 3 business days via e.mail.

      Interview questions [1]

      Question 1

      1. interview: How weird are you (on a scale from 0 - 10, 10 being the most weird you can imagine)? We give you a white sheet of paper and ask you to tell us a problem, which can be solved with it. What is your brightest childhood memory? What is good Customer Service in your opinion? What is your professional aspiration? What can the company do for you to have a good start? How will you be different from the initial days to 5 months into the job? 2. interview: What have been your highlights in life so far? Where do you want to take your life in the future? Why do you think TransferWise is the right place for you? Why should we NOT hire you?
      Answer question
      20
      Easy interview

      Application

      I interviewed at Wise (Tokyo)

      Interview

      Interview Process The process began with a short phone call with a hiring officer, followed by a task to complete within three days. After that, I had a final interview with two team leaders. Both were very approachable, and the questions were designed to get to know me rather than to put me on the spot. I was able to answer them either right away or after a moment of thought, which made the experience feel fair and comfortable. However, it seems that the process has since changed and now typically consists of just one interview combined with a task while the interviewer is in the same room.

      Interview questions [1]

      Question 1

      What would you prioritize when you have too many inquries to handle but you have very little time.
      Answer question

      Customer Service Associate Interview

      25 June 2025
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at Wise

      Interview

      There were Four interviews that include: one virtual sent to their HR, one virtual on hirevue, one written also in hirevue and take at same time in one sitting, and lastly there is one via Zoom. You have to pass each stage to be able to go to the next stage.

      Interview questions [1]

      Question 1

      Scenario based emails from clients
      Answer question

      Customer Service Associate Interview

      5 July 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Wise in May 2025

      Interview

      I applied for this role in mid April and received an auto-reply saying they’d get back within 5 working days. Cute. I only heard back weeks later, and it took until END May just to get scheduled for an interview, after being passed around with zero urgency. I was then given a take-home assignment with a 2–3 day deadline, involving open-ended email and phone support scenarios. I completed everything on time and prepared thoroughly. Then comes the interview, The interviewer was checked out, barely interested, and just went through a list of templated questions like she’d rather be anywhere else. Zero effort to engage, zero energy and honestly, it felt like I was the one interviewing them. And if you thought the wait for the first reply was long, buckle up lol. Even the rejection took forever to arrive. No updates. No feedback. Just radio silence until they felt like circling back. After all their branding about "customer obsession" and valuing people? It’s giving empty marketing buzzwords. They eventually said they were moving forward with candidates “more aligned.” Yet strangely, the same role is still open months later. Guess they’re still looking for someone who reads minds and does cartwheels. All I’ll say is: If this is how they treat potential hires, I’m not sure how they treat actual employees. Proceed with caution or better yet, don’t.

      Interview questions [1]

      Question 1

      Why do you want to work at Wise?
      Answer question