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      Account Manager Interview

      4 June 2019
      Anonymous interview candidate
      Milton Keynes, England
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Xero (Milton Keynes, England) in May 2019

      Interview

      Applied online via their website, initial telephone interview followed by a face to face meeting with two team leaders. Standard questions regarding objection handling, sales targets, successes etc. I asked some questions regarding how commission was allocated which the interviewers struggled with ( worryingly). I also asked about the pricing structure for partnership as this is not advertised and I was in line for a role within that team, again the interviewers were unable to answer. Everyone I met was in the late twenties to thirty age group and I got the impression they were just looking for similar people who were less experienced than them to bang out the calls all day for a relatively low cost product( not really account management in my opinion ) - not for you if you're the wrong side of forty and have some initiative, experience or if you can work out percentages ( unlike the interviewers). Oh dear

      Interview questions [1]

      Question 1

      Describe how you have developed a relationship with a customer
      Answer question