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      Xerox

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      Customer Service - Technical Interview

      6 Jan 2015
      Anonymous employee
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Xerox in Nov 2014

      Interview

      On phone interview that lasts about 30 mins. Information discussed included: experience and career goals. I was later explained the expectations of training and the job if potentially offered to me. Recruiter explained I would be contacted for an onsite interview if I met the qualifications of the job.

      Interview questions [1]

      Question 1

      How would you deal with a customer that knew absolutely nothing about the device you supply technical support to? They want to use it right away
      Answer question