Amazon Connect DevOps Associate Engineer (Health Manager Level 2)

Build digital solutions that support clinicians and patients across NSW – while enjoying hybrid flexibility, competitive pay, and real career growth.

• Permanent Full Time
• Hybrid flexibility for work-life balance | Chatswood, St Leonards or Charlestown
• Attractive salary, from $114,251.00 - $134,809.00 + 12% Super + 17.5% annual leave loading

Applications Close: 11:59pm, Sunday 12th July 2026



Your work matters at eHealth NSW
As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.

Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at eHealth NSW.



Join the Team
Step into an exciting role as an Amazon Connect DevOps Associate Engineer at eHealth NSW, where you’ll help design, build, and support modern contact centre solutions. Working alongside senior engineers, you’ll contribute to delivering reliable, scalable contact centre solutions that support critical healthcare services across NSW Health, which is Australia’s largest health system.



In this role, you will:

• Build, test and deploy Amazon Web Services and Amazon Connect components adhering to our Software Development Life Cycle, Development Standards, Guidelines and Agile Framework to meet business and process requirements.
• Prepare technical specification, call flows and architecture diagrams according to governance standards using a broad range of engagement techniques (data and system analyses, requirements workshops, user stories and business analyses).
• Drive roadmap delivery by partnering with other engineers and vendors to ensure product alignment, delivering value to customers and delivering to organisational strategies.
• Apply agile development activities to refine, size, and implement user stories with clear documentation and transparent delivery outcomes.
• Execute technology initiatives supporting migration, implementation, and transformation aligned with platform and service roadmaps.
• Analyse and enhance solutions by investigating designs, identifying risks, and recommending improvements to ensure system interoperability.
• Practice code quality and standards to improve security, performance, and maintainability across platforms.
• Provide ongoing support for the product – diagnosing and resolving technical issues and maintaining product environment health.
• Manage incident and support tickets – troubleshooting and resolving incidents and fulfilling requests and small enhancements to Production contact centre builds.

Internally referred to as Associate Engineer- View the position description here.



About You
You’ll be someone who:

• Demonstrates experience designing, building, and operating enterprise applications within a shared services environment, supported by relevant qualifications or equivalent expertise
• Has strong experience with modern ICT delivery practices, including DevOps and Agile methodologies, driving efficient and high-quality delivery outcomes
• Has a proven track record of deploying end to end deliverables with strong adherence to lean coding standards and best practices
• Has strong and passionate customer focus, working to deliver the best possible outcomes for the customer and patient experience
• Has worked collaboratively in a fast-paced environment

Why work at eHealth NSW
At eHealth NSW, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:

• Hybrid and flexible working options to support balance and productivity
• Allocation day off per month in addition to annual leave
• Salary packaging to maximise your take-home pay
• Career development and learning opportunities to help you grow
• Wellbeing initiatives like Fitness Passport to support your physical and mental health

Hear about how our team benefits from working at eHealth.



Learn More About Us

• Find out how we hire at eHealth NSW
• Check out our diversity and inclusion commitment

How to Apply
Submit your cover letter and most up to date resume (up to 5 pages), highlighting your relevant skills and experience. While we accept AI use - we want your application to feel genuine and true to you.

For questions around the role or recruitment process, including adjustments, please contact our Talent Advisor or Hiring Manager, Andrew Villegas and quote REQ670112.



Important information

• This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.

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