VMIA is seeking a Claims Specialist – General Liability Claims for a 12-month fixed-term contract. The role involves managing liability claims from lodgement to resolution, including policy interpretation, liability assessment, reserving, negotiations, settlements, and stakeholder management. Working within the Risk, Insurance and Claims Solutions Division, you will collaborate with clients, legal providers, insurers, and internal teams to deliver client-focused outcomes. Candidates should have at least three years’ experience in claims management or a related field, strong analytical and communication skills, and experience in insurance, legal, or financial services environments. Hybrid work arrangements and professional development opportunities are available.

Victorian Managed Insurance Authority (VMIA)

Claims Specialist – General Liability Claims

Key Highlights

• Total remuneration package up to $149,000 (inclusive of superannuation).
• Hybrid working arrangements with the majority of the week spent in the office.

About the Role

Key Responsibilities

• Manage liability claims from initiation to resolution.
• Interpret policy coverage and legislative frameworks to assess indemnity, liability and claim exposure.
• Establish, monitor and adjust claim reserves.
• Negotiate settlements and recovery opportunities.
• Build and maintain strong relationships with clients, legal providers, mediators and other stakeholders.
• Manage sensitive and complex client interactions, including mediations and settlement discussions.
• Collaborate with Claims, Legal, Underwriting, Risk Advisory, Operations & Insights and Strategy teams.
• Ensure compliance with regulatory, audit and governance requirements.
• Contribute to process improvements, knowledge sharing and uplift initiatives.
• Identify claims trends and insights to support product development and improved claims responses.
• Promote a positive, accountable and collaborative team culture.

Stakeholder Relationships

About You

Qualifications and Experience

• Minimum 3 years' experience in end-to-end claims management or a related field.
• Experience managing liability claims, including combined liability, employment practices liability, class actions and direct claimant matters.
• Background in insurance, legal practice, employment law or financial services.
• Strong analytical, negotiation and decision-making skills.
• Experience using Claims Management systems and governance frameworks.
• Ability to manage competing priorities in a fast-paced environment.
• Understanding of public sector environments and risk management principles (desirable).
• Associate/Fellow of ANZIIF (desirable).
• Qualifications in Business, Commerce, Finance, Law or related disciplines (advantageous but not essential).
• Must satisfy APRA Fit and Proper Person requirements.

Why Join VMIA?

Benefits

• Hybrid and flexible work arrangements.
• Paid parental leave (16 weeks for primary carers, 4 weeks for secondary carers).
• Annual learning and development investment of $2,500 plus LinkedIn Learning access.
• Employee wellbeing initiatives, EAP and ergonomic support.
• Volunteer leave and life-stage support.

How to Apply

Salary Information

Pre-Employment Screening

• Right to work verification.
• Employment history verification.
• Qualification verification.
• National Criminal History Check.
• Pre-employment misconduct screening.
• Financial background checks (where applicable).

Posted