THE TRAVEL SHOP CAIRNS IS SEEKING AN IN-SHOP SALES CONSULTANT TO JOIN OUR TEAM IN FAR NORTH QUEENSLAND!

The Position

Travel sales consultant, based locally in Cairns.

The Travel Shop is looking for a friendly, enthusiastic individual to join our vibrant sales team in Cairns! Work in a dynamic retail environment, helping holidaymakers plan unforgettable trips by selling incredible tours and experiences across Australia. We’re looking for someone who thrives in a fast-paced, customer-focused role with excellent people skills.

You’ll be based solely in our Cairns store, assisting customers in person while also handling online sales and inquiries. We’re looking for a long-term team member who plans on staying in Cairns for the next couple of years. For the right candidate, future remote work opportunities are possible.

Your Responsibilities

As an in-store travel consultant, your responsibilities will include:

• Providing exceptional customer service (both in-store and online)
• Working in online chats
• Selling tours and experiences for destinations in Cairns and the East Coast
• Handling admin and data entry
• Responding to emails and phone calls
• Managing cash handling and store operations
• Liaising with tour operators and representatives to book tours
• Assisting with store opening and closing
• Restocking and stickering brochures
• General housekeeping duties to keep the shop running smoothly

To thrive in this role, you’ll need:

• Flexibility and a positive, engaging personality
• Strong communication skills and the ability to build rapport with customers
• A good knowledge of local tours and destinations (especially along the East Coast)
• Marketing skills are a plus
• Strong typing skills and attention to detail
• The ability to retain and build relationships with customers, particularly through online follow-ups
• A love for travel!

As a travel consultant, you’ll work closely with customers, helping them build itineraries, sell experiences, and design their dream getaways in tropical paradise! You'll also focus on customer retention, following up with past clients to encourage repeat bookings and referrals.

We’re looking for vibrant, creative individuals who bring energy and enthusiasm to the team!

About The Travel Shop & Cairns Tours

The Travel Shop is an established, local travel agency operating in Cairns. With a passionate team of travel experts, we specialise in helping holidaymakers discover the best of Cairns, the Great Barrier Reef, and beyond through seamless, well-planned itineraries.

As a leading competitor in the Cairns tourism market, we book thousands of experiences, including reef tours, liveaboard dive trips, waterfall and rainforest adventures, bungy jumping, skydiving, and cultural experiences through Cairns Tours. We work with top operators such as Passions of Paradise, Down Under Cruise & Dive, Skydive Australia, and Uncle Brian’s Tours, just to name a few. The Travel Shop is also known for exclusive tour packages that combine must-do activities with accommodation and transport options.

We connect travellers to world-famous destinations such as the Great Barrier Reef, the Daintree Rainforest, Fitzroy and Green Islands, Atherton Tablelands, and Cape Tribulation. Most importantly, we’re passionate about delivering authentic, unforgettable experiences that showcase the beauty and adventure of Tropical North Queensland.

Apply Today!

To apply for this position with us, please complete our Google Form and submit it to be considered. All applications are treated with the strictest of confidence.

Check out other available positions at The Travel Shop.