Spa Manager

At The Ritz-Carlton, Perth, our Ladies and Gentlemen are the most important resource in our commitment to delivering exceptional experiences to our guests. We are seeking a Spa Manager who can help us grow, build lasting relationships, and inspire excellence.

• Unmatched global perks – Enjoy exclusive discounts on hotel stays and dining across Marriott International properties worldwide for you, your family, and friends
• Grow your career without limits – Access world-class training, development programs, and endless career opportunities within the world’s largest hotel group
• Invest in your future – Benefit from industry-leading learning programs and professional development resources designed to help you succeed
• Feel valued every day – Be recognised and celebrated through ongoing employee recognition initiatives
• Enjoy local perks – Access exclusive discounts at nearby retail and lifestyle venues
• Birthday perks – Celebrate your special day with a paid day off
• Free Employee Meals - daily in our staff canteen
• Be part of something bigger – Join a global brand that champions diversity, inclusion, and equal opportunities for all

About the Role

Devoted to offering spa guests a holistic wellness experience, The Ritz-Carlton Spa uses its waterfront setting to encourage relaxation and reflection in Perth. Four idyllic treatment rooms, including a couple’s spa suite, and secluded wellness lounges inclusive of heated vitality pools & saunas, are where nature meets beauty with crafted luxury day spa rituals.

The Ritz-Carlton Spa, Perth in Australia works collaboratively with national and international skincare brands LaGaia Unedited and Biologique Recherche on its bespoke spa treatments and retail collections for both hotel guests and guests local to Perth.

As creating memorable and extraordinary luxury experiences is at the heart of everything we do, we are looking for a passionate, talented, and experienced Spa Manager to lead our dedicated team of Spa professionals.

Role Requirements

• A strong manager who leads and works with the spa team to successfully execute all spa and gym operations.
• Vendor selection for spa retail operations includsive of managing contract agreements.
• Develop and manage spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
• Implement data driven initiatives to drive the exection of wellness activites and promote ongoing growth and spa performance.
• Manage the staffing requirements of the spa, inclusive of recruitment, rostering and scheduling to salary budgets.
• Ensure compliance with all relevant policies, standards, procedures, regulations and laws.
• Display leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.

Skills & Experience

• Demonstrated experience in managing and achieving business growth within the wellness sector
• Experience in leading a team of at least 6 therapists/technicians
• Diploma or Cert IV in Beauty Therapy or Massage Therapy (desirable)
• Excellent time management skills
• Desire to work in a team as well as autonomously
• Experience with Biologique Recherche or LaGaia Unedited (desirable)
• National Police Clearance
• Must hold current valid working rights in Australia with no restrictions

Only shortlisted candidates will be contacted to go through our selection process.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.