Applicants will preferably be based in Canberra or Brisbane, however applications from other locations will be considered. Successful applicants located outside of Canberra may be required to travel to Canberra 1-2 times per quarter.

Key Responsibilities:

• Develop and edit content for system interfaces, websites, and other internal and external digital channels, ensuring clarity, consistency, and engagement.

• Use user research, data insights, and service design principles to create content that is cohesive, compelling, and meets both user and organisational requirements.

• Work closely with various departments and external partners to align content strategies and maintain consistency across all communication channels.

• Collaborate with service designers and subject matter experts (SMEs) to create user-friendly content that supports seamless user interactions.

• Test and refine content through user research sessions, focusing on enhancing the user experience and ensuring content effectiveness.

• Generate comprehensive content such as operational manuals, policy guides, and digital content, contributing to the enhancement of content guidelines and workflows.

• Provide expert advice on content strategy, offering guidance to colleagues and fostering a culture of excellence in communication.

• Develop content that empowers users to self-serve and complete tasks efficiently, reducing the need for support.

Qualifications & Experience:

• Minimum of 2 years in a content design or UX writing role with a proven track record in creating digital content that aligns with strategic goals.

• Strong experience in conducting content research, testing content experiences, and integrating insights to improve user interaction.

• Demonstrated ability to work effectively with diverse teams and external stakeholders in an agile, test-and-learn environment.

• Competence in providing strategic content advice and maintaining a consistent tone of voice across user journeys.

• Strong organisational abilities, with the capacity to prioritise tasks and meet deadlines in a dynamic environment.

• Excellent communication skills with the ability to craft clear, engaging narratives.

Residency and Clearance

• 
  Hold a current AGSVA Baseline clearance or be able to obtain one.

• Australian Citizen

• This role is open to Canberra based applicants.

Who are Local Peoples?

Local Peoples is a strategic research and design studio based in Melbourne and Canberra, specialising in policy, service, and product design and delivery.

Our mission is to co-design healthy, resilient, and resourceful communities. As a certified B-Corporation, we focus on social, environmental, and economic impact.

We create lasting value by co-designing, testing, and iterating on policies, services, products, and places to build a positive future for all Australians. We conduct independent research on education, policy co-design, and inclusive design, and use our community engagement expertise to build communities that improve lives and inclusion for those often left behind.

Our partners include state and local governments, social enterprises, universities, and large commercial organisations. We believe design research, thinking, and delivery can solve complex challenges and create positive change for people and the planet.

We produce Matters Journal, a publication and community of 100K+, which focuses on design-led social innovation and impact.

Why join Local Peoples?

• 
  Representative and inclusive - we are dedicated to building an inclusive and accessible workplace for people from diverse backgrounds

• Impact driven - work towards achieving real impact for people and the environment

• Fantastic culture - driven by a welcoming, supportive and collaborative team environment

• Professional support for design excellence- benefit from being a part of one of Australia’s fastest growing design and delivery communities

• Flexible working arrangements - including the ability to work remotely

• Market rate salaries - attractive remuneration packages in line with the market rate

• Flexible employment types - including the option to work as permanent or contracter