• Post-secondary education in a relevant field such as computer troubleshooting, and repair is considered an asset.
• 2- 5 years of directly related experience, ideally in data centers or similar operational environment.
• Experience supporting and developing a team of technicians responsible for maintenance and repair of computer hardware.
• Experience or certifications with Fortinet products, including FortiGate, and FortiSwitch, are highly desirable. Candidates with transferable skills from Cisco's Nexus and Firepower product line are encouraged to apply. Experience in a fast-paced growth environment.
• Ability to travel and work flexible hours to support the organization.
• Core network skills (CCNA or equivalent).
• Computer troubleshooting capabilities (CompTIA A+ or equivalent).
• Operations in a data centre environment and understanding of the associated components (fiber optic, network switches, PDU’s, etc) is an asset.
• Awareness of safe work practices in a live data centre environment, including electrical safety, working at height where applicable, and safe handling of rack-mounted equipment.
• Strong written and oral communication skills and the ability to interact effectively with executive leadership, service providers and various personnel.
• Demonstrated trouble shooting and problem-solving skills.
• Superior time management and multitasking skills with a strong sense of urgency and ownership.
• High energy and confident individual with demonstrated organization, prioritization and critical thinking skills as well as proven active listening skills.
• Superior attention to detail with an excellent command of English grammar as well as.

• Provide Tier 2 escalation support for complex cloud network incidents, ensuring timely resolution within SLA targets.
• Monitor cloud network performance and availability, proactively identifying and addressing service degradations.
• Perform advanced troubleshooting across switching, routing, firewall, and interconnect environments to restore services quickly.
• Lead technical investigation and contribute to root cause analysis for major or recurring incidents.
• Execute and validate approved network changes in accordance with change management processes.
• Support hybrid cloud connectivity, backbone services, and customer interconnections to maintain reliable service delivery.
• Collaborate with Tier 3 engineers, vendors, carriers, and internal teams to resolve escalated infrastructure issues.
• Maintain accurate operational documentation, runbooks, and incident records to support IOC effectiveness.
• Provide technical guidance and mentoring to Tier 1, DC Techs, enhancing IOC capability and knowledge depth.
• Participate in on-call rotations and major incident response activities.

• Short- and long-term incentive programs designed to reward both results and long term company success

Wellbeing & Benefits

• Comprehensive extended health and dental coverage to keep you and your family supported
• Threeweeks of paid vacation to recharge, travel, or simply enjoy more life outside of work (note that paid vacation is for salaried employees only)

Work Environment

• Casual, comfortable attire so you can bring your best self to work without the suit-and-tie
  Access to an onsite, fully equipped gym to make wellness part of your workday
  

IREN is an equal opportunity employer that is committed to creating an inclusive workplace. We are committed to evaluating qualified applicants and do not discriminate against protected characteristics under applicable legislation. This job will remain posted until filled. While we appreciate all applications we receive, we are only able to contact candidates under consideration.

By applying for this position and submitting your resume and application materials, you consent to the processing of your personal information in accordance with our Job Applicant Privacy Statement available on our website at www.iren.com .