• Apply expertise in Microsoft Dynamics 365 CE to design and implement solutions.
• Research, analyse, and evaluate system program needs and limitations.
• Identify technology gaps and propose improvements to processes and systems.
• Design, test, and deploy software applications and client-specific customisations.
• Lead client-facing requirements elicitation and design workshops (on-site or virtual).
• Perform system installations, upgrades, and configurations as per design.
• Conduct comprehensive quality assurance testing, debugging, and error resolution.
• Write and maintain program code, technical documentation, and operational procedures.
• Provide advice and expertise in proposals, cost evaluations, and software recommendations.
• Deliver training sessions for clients and internal teams.
• Troubleshoot issues and assist support teams with escalated cases.
• Communicate proactively with Project Managers and peers to ensure successful delivery.
• Contribute to revenue generation through utilisation and identification of new opportunities.
• Collaborate on product roadmaps and design improvements.
• Stay enthusiastic about learning new technologies and serving clients.

Experience, Knowledge and Qualifications

• Bachelor’s degree in Information Technology or relevant formal qualifications.
• Minimum 5+ years of experience with Microsoft Dynamics 365 CE/CRM.
• Proven experience with design, configuration, and implementation of Dynamics 365 CE capabilities.
• Strong business and process analysis skills, including documenting “as-is” and “to-be” states.
• Excellent communication skills (verbal and written) and customer-facing experience.
• Ability to consult with clients and act as a liaison between developers and project managers.
• Proficiency in Power Platform (PowerApps, Power BI, Power Automate).
• Experience with Azure & Azure Functions, API integrations.
• Strong coding skills in JavaScript, ASP.Net, C#, .NET, jQuery, SQL Server, HTML, CSS.
• Ability to develop custom workflows, complex customisations, plug-ins, and integrations.

Desirable:

• Consulting talent to shape future client solutions beyond current needs.
• Strong desire for continuous learning and skill development.
• Experience delivering pre-sales demonstrations.
• Familiarity with other Microsoft products and integrations.