Working at UserTesting |

UserTesting Overview

San Francisco, CA (US)
501 to 1000 employees
Company - Private
Enterprise Software & Network Solutions
Unknown / Non-Applicable

UserZoom, Validately

We're a pre-IPO company located in San Francisco, Edinburgh and Atlanta. We make it easy for businesses to understand how customers interact with their digital properties so that they can improve their customer experience. We do this by giving companies ... Read more

Mission: Help companies create great user experiences.

UserTesting Reviews

  • Helpful (1)

    "Failed Startup"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success
    Current Employee - Customer Success
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at UserTesting full-time (More than a year)


    Work from home
    Office Space
    Snacks, Benefits and Perks


    This company has been around since 2007 and for 13 years still has not made any momentum. Competitors are already ruling the space but because of their "naming" convention they get more brand awareness. Honestly, I regret taking this job and I'm trying to explore other opportunities but COVID. I was lead on saying we have great leadership and everything but everyone is just a slave owner. No diversity at all. Core Values are trash, might as well put up a blank page and write whatever on it and call it a company.

See All 228 Reviews

UserTesting Photos

UserTesting photo of: Mountain View employees showing off their new UT hoodies! They received them for completing courses through UserTesting University.
UserTesting photo of: One of our core values at UserTesting is "Get Better", so we decided to learn about wine.
UserTesting photo of: Our Project Management Team are not only great at managing projects and putting customers first, they also manage to take great pictures! #utlife
UserTesting photo of: What better way to celebrate Pi Day than with pie in all 3 of our offices!
UserTesting photo of: We held our annual basketball tournaments in both the Bay Area and Atlanta yesterday. Hopefully we don't lose any employees to the NBA or WNBA anytime soon!
UserTesting photo of: We hate to brag, but our Customer Success Team are a photogenic bunch.
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UserTesting Interviews



Getting an Interview

Getting an Interview





    Director of IT Interview

    Anonymous Interview Candidate in San Francisco, CA (US)
    No Offer
    Negative Experience
    Average Interview


    I applied through a recruiter. The process took 4+ weeks. I interviewed at UserTesting (San Francisco, CA (US)) in May 2020.


    Long process. Total of 10 interviews. 2 interview with hiring manager. The interview process got changed multiple times during the process from only 2 interviews, to 6 additional interviews to 2 additional interviews to it can go to 4 months process. All interviews were on Zoom (Due to Covid19), and interviewees were high caliber people with impressive background , kind, and positive attitude.

    Interview Questions

    • Asked questions about CPQ, Salesforce, Enterprise Business Systems, Data Migration, Data Governance, and system integration.   1 Answer
See All 56 Interviews

Company Updates

  • Check out our newest "Career Paths at UserTesting" article to see how Tim Pegnim rose through our Sales ranks!

    Career paths at UserTesting: How Tim Pegnim rose through the ranks in Sales | UserTesting Blog

    Meet Tim Pegnim. Tim has been with UserTesting since June of 2013; in that time, he's been promoted five times and is a star on our Sales Team. Tim is currently the Manager of UserTesting's Mid-Market Sales Team. I wanted to get into the tech industry, and that's initially what got me interested in a position at UserTesting.

  • In this edition of our "Career Paths at UserTesting" series we've highlighted Software Engineer Mathilde Mouw‍. The article covers Mathilde's path from being a Biology major all the way to her recent promotion to Sr. Software Engineer, stopping at all points in between!

    Career Paths at UserTesting: How biology led Mathilde Mouw to an engineering career | UserTesting Blog

    Meet Mathilde Mouw. She grew up in Minneapolis and studied biology in college; however, after discovering a passion for coding she decided to move to San Francisco for Dev Bootcamp. From there her career took off in ways she never imagined. She's been with UserTesting since January of 2016, where she began her journey as a [...]

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UserTesting Awards & Accolades

  • Wealthfront Career-Launching Companies List(Web testing service), Wealthfront, 2016
  • Best Places to Work, Glassdoor, 2016
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