eTelecare Global Solutions Snapshot
eTelecare Global Solutions provides outsourced help center services, not only via voice but also through e-mail and chat, for companies in such industries as consumer electronics, telecommunications, financial services, travel, and media. It offers customer service, technical support, sales, and market research services from call centers in the US, the Philippines, Nicaragua, and South Africa. The company's largest clients -- American Express, AOL, AT&T Mobility, Dell, Intuit, Sprint Nextel, and Vonage -- collectively account for about 90% of its revenue. Founded in 1999, eTelecare was acquired by holding company Ayala Corporation and private equity firm Providence Equity Partners in December 2008.