20i Reviews

Very odd Technical manager (Who happens to be the CEOs son, who has no prior experience in Web Hosting or an IT background?!). Mandatory overtime to cover for sickness, etc, which gets forced on you under the guise of them knowing they are asking you last minute (sometimes when you're already on shift) but they won't accept any reason for you not being able to cover it. Overtime is base pay too even when working into the early morning. Forced to work every bank holiday and national holiday for no extra pay. The job is criminally underpaid for a *graduate* role, 20k!? for a supposedly STEM degree level role. Everyone is also being paid extremely different for the same role. You are on a two-weekly rota that is terrible. It seems like there was a completely random thought process behind having a rota that covers 24-hour support where you end up with a 1pm-9pm shift? Lots of pressure to do things outside of your contracted work. Be expected to pick up Sales Live Chats and Calls. They have specifically hired people for this, but they don't have enough, so they just expect you to do it, but it was never mentioned during the hiring or onboarding process and in some cases, during colleagues' interviews, it was explicitly mentioned that you didn't have to do them, it was just thrown on the support team when Sales Staff left. There is no training. You just are expected to pick up tickets and pester people for help. They have some small guidance with a support database (which holds about 15 entries about issues you could see) but other than that, you're pretty much on your own and expected to constantly ask people who've been there longer. This is a small company, and you only really ever talk to the Technical Manager as you'll never even say hello to or see the CEOs when working from home. You'll get the occasional mass email they send around but that's it. The manager however, is extremely inexperienced. Some days, he'll message you constantly about the smallest things and others, you won't hear a thing from him. He will simply ignore your messages. There were situations where customers were ringing up or raising urgent tickets extremely upset and you'll be messaging him but as if it’s anything outside of the day hours (8AM-4PM) or the weekend, you won't hear back for hours (or ever) and even if it's something we've done wrong, he'll basically just say there's nothing we can do. Whilst working from home especially (which looks to be the case for the foreseeable future), expect to work alone. There are no meetings. They did do some for a while but they were very inappropriate and you basically just had to sit there working with your camera on, so they disbanded very quickly. There is a lot more I could go over here but overall; I would advise anyone to NOT to work here. You are undervalued and will be expected to work a very random shift pattern with horrible hours for no extra pay.