6ya Reviews

3.6

80% would recommend to a friend

(14 total reviews)

Yaniv Bensadon

48% approve of CEO

59% positive business outlook

Reviews by job title

14 reviews
1.0
6 Sept 2021

Despicable alleged company. All around scam. Avoid this place.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You can make money the first time you apply , until they inevitably terminate your account.

Cons

6ya rips off its experts, and sadly also it's customers. The primary "model" with 6ya appears to use ads on Google and other searches to impersonate tech support for a number of companies, such as uber and wayfair. This gets worse when they also put in for scams like "google account password recovery". The 6ya scam appears to be organized to exploit the so-called "experts" (us), and their customers. They have a purposely broken feedback and call system designed to make sure that not many if any will last on the platform making money. This way , experts that learn how to survive, and are willing to dispose of their ethics, will still be terminated to make room for all the new hires. This ensures no expert will gain any seniority with 6ya, nor ever become a valuable employee. On their customer side, it's a regular scam. They troll the customers into paying for "support" such as looking up an order for a company, or some other task or information that 6ya could not possibly deliver. This results in most calls being from very angry and upset people simply trying to get a refund. The best thing you can do regarding 6ya is to not ever deal with this company. However, if you do, please leave the appropriate feedback here and elsewhere. I feel like this company gets away with such horrible things because nobody really knows much about it.

5.0
2 Oct 2020
Recommend
CEO approval
Business outlook

Pros

Tech support sucks! Anyone who tried to get help, ended up waiting on hold for hours, talk to robots that aren't very responsive, and get scripted and unhelpful answers. While fixing it was a massive challenge, I think we can confidently say 'we did it'. We are far from being perfect, and have a ton of thing to improve. But we are the most ethical, honest, and generous with each and every customer, Expert, or employee we ever had! In order to adhere to the highest quality standard we set for ourselves, we must set a high bar for excellence. Especially for our Experts, not everyone has the skills and knowledge to deliver a delightful tech help to frustrated customers. That means that often we need to weed out experts who are not able to meet our standards, which cause a few of them to vet and make false accusations. That's Okay! If anything, some of these false accusations are the best living proof that not everyone can and should be part of our organization and brand. Since most digital service providers and software companies do not provide live support, in many cases 6YA is the only place to get help. We do it with care, empathy, and superior moral standards. Especially when companies are going fast and successful, there will always be individuals on the sidelines who are not pleased with our continued success and will do everything they can in order to stain it. Despite the constant challenges and curveballs we need to deal with each day, what continues to inspire and motivate us are the tens of thousands of 5 star customer reviews which are visible to everyone on our site.

Cons

Anyone who worked in customer support knows that it is impossible to please 100% of customers. While we're close to that goal, in some cases we can't help or provide a service below our declared standard. So yet, it is part of the job and its not always fun. In addition, a nimble startup doesnt have all the resources it needs in order to execute it's objectives and achieve its goals. Sometimes its hard and stressful, but then we remind ourselves that while work is important, its not the Most important thing in our lives. We Are!

2.0
23 Sept 2021

Fast& Furious

Recommend
CEO approval
Business outlook

Pros

For "Basic" (over the phone now give me break!) advice on set up, troubleshooting, and or minor repairs of appliances! I have called for TV's, Cable Boxes (why not call the Cable Provider?) ISPs, Telephones, & A return for a defective product through Amazon!!! I am an APPLIANCE REPAIR TECH. But I helped all of these people regardless.

Cons

Sporadic calls. I make only $200 a month being available 40 hours a week. The Double Rate Calls always come when I am driving or Asleep!!! When I was hired there was no training or anything. and the app was very unreliable. Recently I came back after 6Ya pestered me into going available more often. So I did. The "Expert Training", Core Values, and Script we are to read from is like this.... HERE IT IS...READ IT If you do not understand anything...Too Bad it's your fault! Calls are recorded...for Training purposes...Yeah Yeah. I have NEVER been provided ANY FEEDBACK on any of my calls. So Management goes on the assumption that the Expert is literate, understands EVERYTHING being told to him/her. And they will follow through consistently like a robot working in an Auto Assembly Plant. Well Sorry, Life, People, and Things (Appliances) do not always behave like that! And If I get a call on a Romba Vacuum Robot cleaner (which I have NO IDEA HOW IT WORKS). Am I going to refuse the call and tell the client, "Try Again better luck next time?" NO WAY! Nope, then my rating factor goes down and I get less calls. Finally the rating factors are severely subjective! I have told the client maybe not what they WANT to hear. But what is the fact on their appliance that ONLY they can answer. In weighing purchasing a new one vs repairing an older one. Only they can answer that. You spend time, money, and effort trying to get a dishwasher to run and it is a piece of junk!@ Throw it out! It's how Old? 13 YEARS!!!! They are only built to last 7. Your lucky! But No they want to here that all it is is a new filter at $13 and that will fix it. So the customer says well your Expert...2 Stars or 1 Star! Which equals Less calls. If YOU GO AVALIABLE BE AVAILABLE TO TAKE CALLS IMMEDIATELY

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