5 May 2023
Bad Management, Empty Promises and Toxic Culture - Accredible is becoming Moribund.
Anonymous employee
Accredible Response
3yDear Former Employee,
We take every opportunity to learn from our current and former employees. Although we appreciate your rich feedback, we feel we need to point out that which is opinion versus that which is fact.
Culture. Career Pathing. Mental Health.
Culture. The timing of your feedback regarding culture is uncanny. Recently, Accredible was awarded the Inc. Best Workplaces 2023 award. This prestigious award was only presented to 10 California-based companies within our sector this year; we are humbled beyond words to be one of those 10. This award is 100% culture-based. We were honored for our thriving culture, incredible benefits, employee well-being, and employee growth. Additional points per Inc.’s data:
-94% of Accredible’s employees are highly engaged
-95% of Accredible employees feel valued for their efforts
-Top word used while researching Accredible: “Supportive”
-94% of senior leaders value people as their most important resource at Accredible
Career Pathing. We have an excellent career pathing program called Grow. Every position within the organization has a clear path defined accordingly. Additionally, leadership meets with each and every people manager quarterly for check-ins and additional coaching.
Mental Health. In May of this year, we highlighted the importance of mental health. Not only do we offer services such as EH/EAP and access to the likes of Meditopia and YuLife, we also offer (4) weeks sick pay, (7) weeks PTO, flexible hours, and we have a personal leave of absence up to (30) days. We have heavily invested in mental health across the board.
In addition, we consistently measure aspects of culture, career pathing, and mental health via anonymous pulse surveys.
Training.
For training, we certainly have room to improve - as does every company. Not only do we have a 4-week onboarding process, we also offer every employee 2 hours per week to learn anything they like - with budget. In our humble opinion, we are off to a pretty good start in this regard.
Accredible Tool.
Regarding the Accredible platform, not only are we the world’s largest issuer of digital credentials, we beg to differ that we are behind the competition for the following reasons:
-Accredible was once again named the leader in Digital Credential Management for G2's Winter 2023 reports! In addition to leading our category by more than 15 points, Accredible was also named the Leader for Small-Business Users, earned the Best Relationship Award for our category, and took the title of Easiest to Do Business With for Small Businesses.
-All G2 awards are based on independent user feedback. See what our users have to say here: https://lnkd.in/eR9-yzsc.
Bullying.
We have not received a single complaint regarding bullying in the workplace. Additionally, as noted in our Employee Handbook:
-Bullying is in violation of the company’s workplace policies against unlawful discrimination and harassment.
-All staff, and Accredible, can be held liable for acts of bullying.
Attrition. Questionable Management.
Attrition. With an industry average of a 15% voluntary turnover rate, we feel we are doing fairly well at our current rate of 12%. Please note that we are aiming to lower this over due time. And we conduct exit interviews for those resigning from Accredible, to learn how we can continually improve. We should note that in the feedback from such exit surveys, management is rarely mentioned as a reason for departure.
Questionable management. Your statements are merely subjective and therefore, it is difficult to provide a qualitative or quantitative response. However, as you know, we have a very robust hiring process and do our best to vet for our culture-first environment.
Notice Period.
As with any employee who chooses to leave voluntarily, Accredible always pays U.K.-based employees 30 days subsequent to the date of the resignation note whether gardening time is exercised or not. Therefore, we are confused as to what you mean by “no notice period.”
Performance Reviews/PIPs.
We know that our employees are committed to doing great work, but there may be occasions when corrective action is needed. Unless the acts are egregious, unethical behavior, or unlawful, there is indeed a 4-step process which starts with counseling and verbal notification; this step in itself is the “prior warning.” That being said, there is an Appeals process available to all employees.
Company Retreat.
As a reminder, as mentioned in every monthly All Hands meetings, the company retreat was contingent on Accredible closing our Series B. We are proud to say, this momentous event took place just recently; we are even more proud to fund considering the current economic climate. Anyhow, we are planning the company retreat as we speak. In the past, we have had the opportunity to meet in places such as Bali, San Francisco, and Wales.