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      Accurx

      Engaged employer

      Accurx Reviews

      3.3

      51% would recommend to a friend

      (80 total reviews)

      Jacob Haddad

      61% approve of CEO

      55% positive business outlook

      Accurx has an employee rating of 3.3 out of 5 stars, based on 80 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Accurx employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      80 reviews
      1.0
      3 May 2024

      Out of his depth CEO making terrible decisions

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The food is really great.

      Cons

      Be aware if you are Muslim or pro-Palestine, especially if you are on a visa: the recently hired COO, who spent eight years working for the Israeli Air Force, has a history of sharing Islamophobic social media posts on LinkedIn and Twitter. He has also liked posts celebrating the idea that people who go on Palestine marches should have their visas revoked. When his hiring was announced, a significant proportion of the company complained. The CEO defended his hiring on the grounds of “diversity of thought” and “meritocracy”. A few weeks later, the CEO announced the company was transitioning to a "high performing culture", in which people would be expected to work harder, performance reviews would be harsher, etc etc. He appears to be trying to replicate the culture of Amazon or Elon Musk. The recently submitted four or five star reviews of Accurx characterise people who have posted critical reviews in this way: “the last year has been full of change; some people here have struggled with that and developed a lot of resentment”. This is a misdiagnosis of why people are unhappy. People are unhappy not because of "change" in the abstract, but because of specific, indefensible decisions such as the hiring of the COO. There are many other bad things to convey, in particular about the CEO, who is out of his depth and cannot let go of micromanaging even the smallest detail - a culture that now permeates the organisation. But the most important thing I want to convey, so you are able to make informed decisions about your own safety, is the past behaviour of the COO and the fact that the CEO thought it was still both acceptable and a good idea to continue with his hire despite it.

      avatar
      Accurx Response
      2y
      Thanks for taking time to provide feedback. As always it is useful for us to understand the thoughts and views of previous AccuFolk. However we would like to be clear that we are concerned about the sentiment you convey. Firstly, to address your reference to our high performance culture. We strongly believe the high performance principles we have shared with the company (examples being: working with urgency, being closer to our users, celebrating progress and succeeding together) will be instrumental in achieving our mission. In our view, the principles are not controversial and instead give us much needed focus for solving a big crisis for the NHS. We owe it to our users to do what we can to make sure we live up to our mission - We exist to bring patients and their healthcare teams together - to make patients healthier, staff happier, and the health system more efficient. Secondly and more seriously, we are concerned that the allegations you make here in the case of our COO are very serious and are without the full context that we have provided the company with internally. The result is that this review has created an unsafe situation that has required legal action. Whilst we completely appreciate this is your opinion, in the case of our COO we don’t agree with you. Our CEO very openly discussed our approach to hiring and the investigation we undertook to address the internal feedback surrounding Accufollk’s concerns. Our investigation was thorough and had input from neutral external parties. Our CEO offered to give more context to the decision either in person or through our anonymous channels. The individual in question has also addressed the whole team at another one of our company ceremonies since joining which has been well received by employees. As previously mentioned, we owe it to our users to focus on our mission and we need a diverse workforce that represents our healthcare system to do that. A diverse team means that we will have different views and opinions and might not agree on everything but it's important to us that Accurx remains a safe & inclusive place for all. We are very sorry that you feel this way about Accurx and that we can’t agree on your views. From, Accurx Team
      1.0
      19 Mar 2024

      Great company ruined by CEO

      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Admirable mission working with amazing users in the NHS, good office location, mostly fantastic colleagues

      Cons

      Accurx used to be a great place to work but the CEO, who has under performed for some time now, has turned it into a toxic workplace. He listens to no-one, has no idea what he’s doing and his only purpose seems to be to go around causing problems and bullying people. His latest achievement is to hire someone into the exec team who has exceptionally problematic views and should be nowhere near a role that senior in a public sector facing org. Any one with any sense or who is good is starting to leave and I can see why.

      avatar
      Accurx Response
      2y
      Thanks for taking the time to write feedback. We wouldn’t be where we are today as a business if it wasn’t for our amazing users so we agree with you here! We’re sorry to read that you no longer feel that Accurx is a great place to work. We acknowledge that the business has gone through some big changes recently but we believe these changes are necessary to drive us forward to achieve our mission. Your accusations of bullying and intentional disruption from our CEO are serious and something we completely disagree with. We stand by our CEO as the right person to lead us forward, he’s incredibly mission driven and cares hugely about solving poor communication within healthcare. Leading a VC backed startup is hard and there will undoubtedly have been times where Senior Leadership could have communicated things better or been quicker in their approach but we truly believe none of this was intentional. In regards to the recent exec hire you mention, we believe we made the right decision to hire this person. The decision was not made lightly after some of the concerns flagged by employees. Leadership have openly spoken to the company about the thorough additional work they completed to look into the raised matters. This investigation happened with neutral external parties and it was agreed by all parties that we should continue to hire our COO. Accurx Team
      2.0
      14 Nov 2023

      Interesting mission, dampened by poor leadership

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Majority of people are truely nice, very talented and open to learning - Fantastic access to users, and encourraged to engage with them - Mission and problem space is very interesting and motivating - Huge potential if they can sort themselves out

      Cons

      - Strategy at Accurx is an overcomplicated mess that is difficult to communicate, lacks execution focus, is detached from user problems, and tied up in endless metrics that very few understand. - There is a lack of product vision, and any ability to see beyond the next 3 months. Weirdly the company seems alergic to identifying where they want the product to be in the future and what actual problems they need to solve to get there. - C-level are very inexperienced, as are most of the senior leaders who are often only in the position through tenure. Inexperienced with leadership, and also general holistic work experience. Leadership team is either completely absent or furiously in the weeds micromanging their pet ideas. - As mentioned in other reviews, the open 'feedback' culture is toxic. An admirable value, however is most often used to communicate displeasure towards other employees and is very rarely actual structured feedback. There is a real lack of psychological safety, and it's difficult to know what you can express and to whom. - Very experienced hires seem to come and go, often disappearing overnight with little or no comms. If they survive, many seem to just become yes people. Challenging the status quo is a risk here and you'll be actively warned against it by others. - Not transparent at all about business performance or future. First place I've worked where this isn't shared or talked about. Just odd.

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      Glassdoor has 82 Accurx reviews submitted anonymously by Accurx employees. Read employee reviews and ratings on Glassdoor to decide if Accurx is right for you.