Leadership Management have no idea what the actual processes are like, mind you these people will implement metrics that will BURN YOU OUT! They’ve been facing a severe SLA issue - which another review has noted and it’s having an impact on the entire team.
Need time to figure out a problem because the software is faulty, delayed and overall broken? Nope you have to figure this out in accordance to HOURLY metrics which is unrealistic. Some advice to the people making these decisions, it numbers do matter but how long it takes to figure out the problems that are archaic and have been around for years will not reduce this issue. Customers will always flag them, have fun with that notion.
They’ve implemented so many changes, under the notion that “change is expected”. Yes, innovation is expected but useless changes that are poorly implemented and planned out is not a guise to hide behind. There is a difference between change and innovation, a blurry line at this organisation.
The job in the long-run will impact your mental health, if you value that, take that into consideration and take the negative reviews (you notice a recurring theme here? It’s because they’re true, don’t let the “positive” reviews skew you) as a first and foremost warning before working here.
The knowledge base is a cluster mess of disorganisation because this company thinks relying on ONE software to manage all knowledge of a HUGE software such as this is sufficient. Be aware, it isn’t.
The product is non functional, I never want to work with this product ever again. I feel bad for the customers that pay for this, only for it to break every week/day. How does an email marketing software fail to send emails is beyond me.
