Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Albatross CX

      Is this your company?

      Albatross CX Reviews

      3.4

      60% would recommend to a friend

      (75 total reviews)

      Thibaut Fromageau

      72% approve of CEO

      55% positive business outlook

      Albatross CX has an employee rating of 3.4 out of 5 stars, based on 75 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Albatross CX employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

      Reviews by job title

      75 reviews
      1.0
      24 Dec 2019

      Honestly did not meet expectations

      Operations
      Recommend
      CEO approval
      Business outlook

      Pros

      Developed skills in inter-cultural communication and management of people through adversity.

      Cons

      Behind the industry in a number of areas. Employee benefits are not comparable for companies with a global footprint. Responses to issues are always lagging behind rather than prevented. Issues raised are often avoided and subverted by the mentioning of "Values" when the criticism was initiated with the company not abiding by the values in the first place. The company environment does not want to make you speak up, there is no privacy within the company with a lot of personal and confidential information shared in private with departments leaking throughout the business (Lack of "integrity"). The only time employees are comfortable to speak up is anonymously on platforms such as this, think about why this is the case.

      avatar
      Albatross CX Response
      6y
      Thank you for your honest feedback. As the new Head of HR my focus will be on looking after our employees and improving our Employee Value Proposition. I can only notice that there are many long serving employees here, and all started at the bottom levels of the organisation - where the challenges of project delivery, client satisfaction and tight deadlines are testing teams and individuals in this competitive landscape. Those who thrive in such environments enjoy working here. We wish you all the best with your future career
      2.0
      13 Dec 2018

      Does Not Value Employees

      Operations coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      The close knit team aspect was what kept me staying at this company for as long as I did.

      Cons

      Upper management did not care about their employees, or listen to any of their concerns. Without our team, there would be no business. There were absolutely no incentives to motivate employees. We were often overworked, extremely underpaid, and ignored when we asked numerous times to hire new employees to help with the workload. The company was very cheap. Most of the team left one after the other, and most of the work is now outsourced to avoid hiring new people. I recommend you stay away from this company.

      avatar
      Albatross CX Response
      7y
      Thank you for sharing your feedback. It is unfortunate that you were left with a negative impression. We are surprised to read some of your comments - our CEO, Global VP and Head of HR have travelled to New York specifically to spend time with the team and hear you out. We awarded promotions and increments to your team. We did hire new full-time team members and independent contractors. We try our best to ensure our compensation and benefits strategy is in line with local benchmarks. Our team members in the US enjoy medical and dental insurance, annual pay review and a generous bonus scheme, amongst other benefits. We do take all comments very seriously though and would appreciate if you could share any further feedback to us directly - please feel free to reach out to us on HR@cxg-hub.com.
      1.0
      6 Nov 2018

      Do not work here

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      There are no pros in working at this company

      Cons

      This was the worst company to ever work at. Horrible upper management and ZERO room for growth. If you want to make minimum wage salary this company is for you. The worst working environment. No one speaks to each other.

      avatar
      Albatross CX Response
      7y
      Thank you for sharing your feedback. We are very sorry to read your extremely negative comments. One of our values is "we put human experience first" and this is something we apply to our team members, before anyone else. We conduct regular team feedback surveys to understand what we can improve. According to the latest survey conducted in December 2018, 90% of our team members said they have a good relationship with their co-workers and 76% enjoy the working environment. We try our best to ensure our compensation and benefits strategy is in line with local benchmarks. In addition, we are proud to have amazing career stories in the company, e.g. our Global Head of Operations started as an intern, our Global VP started as an area manager, etc. We are a team of happy, passionate people, committed to delivering the best to our clients and enhancing customer experience globally. It takes character, passion and dedication to succeed in our environment, and we are sorry it wasn't meant for you.
      Viewing 1 - 3 of 75 Reviews
      Related searches: Albatross CX jobs | Albatross CX salaries | Albatross CX benefits | Albatross CX interviews
      ReviewsAlbatross CX reviews

      Glassdoor has 104 Albatross CX reviews submitted anonymously by Albatross CX employees. Read employee reviews and ratings on Glassdoor to decide if Albatross CX is right for you.