Insane turnover. We're talking more people coming and going than yearly than current company roster. Meaning in my 2 years I saw over 40 people leave a company with a current staff in the low 20's.
Bait and switch is real. Doesn't matter what you apply for because you will be asked to "wear multiple hats". Finance officers performing procurement, operational staff making deliveries and performing physical labor, etc.
There is no documented means of progression. All salary increases and yearly reviews are opinion based, delivered when CEO has the time. Any number put beside a bonus is an outright lie. It is done via bonusly, for those of you that are familiar or have access to google.
There is no training. A service engineer has 5 days from being hired to working directly with customers, even when client is being billed for time. This includes learning how to use new tools, company policies, client environments and more.
A strong focus on keeping as many overseas staff as possible because they can be payed much less than their American counterparts.
Shifts are held in office, mandatory, for all US staff. Office just happens to be in one of the most expensive and congested places in this country, so the average employee drives well over 2 hours a day. An IT company fresh out of a nation wide pandemic cant be allowed to work remotely..
Really all cons boil down to one single issue.. or person rather. The CEO. He by his own admission makes choices based on his emotions. So expect a lot of flip flop, a lot of unexplained and unreasonable demands. Due to the steady turnover he often employees himself in multiple roles simultaneously. Managing Partner, CEO, COO, Head of Sales, Dispatcher, Project Manager, Procurement specialist, Service Desk Manager, primary escalation point for everything that can occur, all at the same time. The end result is a continuous string of upset staff and clients that eventually catch their own mistake and cut their losses.