3.0
20 Mar 2025
Recommend
CEO approval
Business outlook
Pros
The role is well-defined, making it easy to carry out daily responsibilities.
Cons
"The tasks in this role are straightforward and easy to complete. However, there are concerns regarding management’s approach to staff engagement. Employee feedback is often overlooked, and there is a lack of recognition for the experience and skill sets within the team. Favoritism is evident, which impacts workplace morale and opportunities for growth. This is particularly evident in the BPO contact centre, where staff turnover rates are notably high, suggesting deeper issues with employee satisfaction and retention.
