Alpine Intel Reviews

Base pay is low. Start at 40k, bump to 47.5k, then flatlines. Raises are never merit based and do not exceed 2-4%. All extra money comes from bonuses. Bonuses require much daily stress, overtime, and weekend work. Would require years of working here to get to average salary for this field. Poor communication with management. Poor training. Poor culture. Unqualified people in leadership positions. Poor work/life balance if you want to earn a decent salary (bonuses...)

Management is very poor. Upper management has no contact with their frontline staff. Poor culture with micromanaging of customer service staff. No attendance policy so a sick day could turn into a written warning and don’t be surprised if you get thrown back into the phone queue. HR says they want and need to create a better employee culture so they can stop high attrition but little action is taken to do so. Training is inadequate with out of date materials. Make sure you don’t ask clarifying questions or make suggestions. Just get in your seat and answer the phone. You have 3 minutes though so make it quick. Also you have to pay for parking.