Pros
I have nothing good to say about this organization. Nothing good at all. Zip, nada, nothing!
Cons
I had EMERGENCY retina attachment surgery while a member of ALTRUA. I had to go to six facilities (E.R. room at Mission Hospital, two different ophthalmologist offices, a surgery center, and there were separate bills from the E.R. Physician, and the Anesthesiologist), and ALTRUA is rejecting all of the invoices, because the invoice doesn't have a diagnosis code, AND a procedure code. This is how ALTRUA routinely denies claims. They blame the health care member because the itemized statement we receive from medical care providers doesn't have all of the detailed information they require, however, even the Emergency Room itemized statement doesn't contain a diagnosis code! That's not something the hospital includes in their statements. ALTRUA is quite clearly a corrupt organization. I expected a higher level of caring and service from an organization that claims to be Christian based. Very very disappointed (but not entirely surprised).
