Save your mental. It isn’t worth it.
Pros
Not many.. I guess pay and it’s remote
Cons
Where do I begin.. -millennials are in charge *rolls eyes* -zero accountability -management wants to be your friend not bosses -coworkers know absolutely nothing (management rather re-train everybody instead of hiring competent employees) -products never work -will have to repeat yourself multiple times -it’s a call center -your day to day is the exact same -Saleforce has a glitch and it’ll be days in between seeing some tickets -internal “help” guides are some of the worst I’ve seen -no people of color in management -no time off the phones unless it’s for a “team building activity” -always cancelling meetings -better off asking a brick wall for help than the Tier 1 lead -training is fast paced and oversaturated with pointless information -they take zero ideas seriously unless it’s their own -main support lead.. horrible. -layoffs are inevitable.. not a stable company (burned through millions last year) -no opportunity to move up -Tier 2 support lead is a liar (should be removed) -properties are zero help and Ambient refuses to force them to help -if you actually care about the resident/client then this isn’t the job for you -have to stay available for calls until the end of your shift -no appointments so residents randomly call in with issues (could take 10 mins, could take an hour plus) -work/life balance doesn’t exist -do not vent to your supervisor no matter how many they say it’s “ok” -keep notes of everything and record ya outro meeting when you leave (they mention stuff and then claim they never did)