American Water Reviews

3.6

58% would recommend to a friend

(614 total reviews)

John Griffith

45% approve of CEO

51% positive business outlook

American Water has an employee rating of 3.6 out of 5 stars, based on 614 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, mining, utilities industry (3.7 stars).

Reviews by job title

614 reviews
2.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits. Good co workers

Cons

Poor pay. Micromanaging. Always working short handed. Always trying to do more with less. Shareholders are top priority not the employees

5.0
18 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, above average pay for industry, chances to move around or be promoted. Overtime is usually available.

Cons

24/7 operation no matter the weather or conditions. Runs lean requiring employees to have to work extra. A lot of corporate filler roles, do they really serve a purpose?

Viewing 1 - 3 of 614 Reviews

Glassdoor has 672 American Water reviews submitted anonymously by American Water employees. Read employee reviews and ratings on Glassdoor to decide if American Water is right for you.