Question 1

Is AnswerNet a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at AnswerNet have rated their employer with 2.5 out of 5 stars in 42 Glassdoor reviews. This is a lower than average score with the overall rating of AnswerNet employees being 2.8 out of 5 stars. Search open Customer Service (CSR) jobs at AnswerNet now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at AnswerNet.

Question 2

Does AnswerNet pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at AnswerNet with 1.7 out of 5 stars based on 42 anonymously submitted employee reviews. This is 34.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at AnswerNet.

Question 3

How happy are Customer Service (CSR) professionals working at AnswerNet?

Accepted Answer

19% of Customer Service (CSR) employees at AnswerNet would recommend their employer to a friend. This rating has decreased by 39% in the past 12 months. Customer Service (CSR) professionals have also rated AnswerNet with a 2.3 rating for work-life-balance, 2.8 rating for diversity and inclusion, 2.3 rating for culture and values and 2.1 rating for career opportunities.

Question 4

What are the top reviewed jobs at AnswerNet?

Accepted Answer

Customer Service Representative (35), Call Center Agent (17), Customer Service Representative (CSR) (12), Supervisor (10), General Manager (8), Customer Service Agent (7), Manager (4), Agent (3), Answering Service Agent (3), Call Center Representative (3), Network Administrator (3), Operator (3), Sales Representative (3), Team Leader (3), Client Solutions Manager (2)

Question 5

What are the pros of working at AnswerNet according to real employee reviews?

Accepted Answer

"the people were great to work with and they are pretty laid back." ((in 19 reviews)); "Great management" ((in 14 reviews)); "Flexible hours when you need them" ((in 7 reviews)); "Supervisors are decent." ((in 5 reviews)); "I can’t speak for the other teams, but the team that I work with really does their best to give to help each other." ((in 4 reviews))

Question 6

What are the cons of working at AnswerNet according to real employee reviews?

Accepted Answer

"No benefits or raises." ((in 21 reviews)); "Training is also poor." ((in 9 reviews)); "CEO and upper management (o+1) do not pay attention to their general managers and do not take employee complaints serious" ((in 5 reviews)); "leadership is not the best and usually unorganized" ((in 5 reviews)); "But either the other managers are horrible or our leads aren’t indulging full information." ((in 3 reviews))

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