Apple Reviews | Glassdoor.com.au

Apple Reviews

Updated 21 January 2019
13,213 reviews

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4.0
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Apple CEO Tim Cook
Tim Cook
8,197 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance is hard to seek when working in retail" (in 966 reviews)

  • "No work life balance, no growth opportunities" (in 176 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good great company, nice benefits

    Cons

    Long working hours sometimes weekend work


  2. "Best Company eva :)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Sydney
    Former Employee - Sales in Sydney

    I worked at Apple (Less than a year)

    Pros

    Part of a fun team, good pay, great environment

    Cons

    Standing all day can be tiring

    Advice to Management

    You must beat Samsung

  3. Helpful (1)

    "Team is great, Customers not so much"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Specialist
    Current Employee - Technical Specialist
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Apple part-time (Less than a year)

    Pros

    The team at my store was perhaps the most diverse and interesting group of people that I've ever met, and I would not have been able to meet people like them were it not for Apple. Everyone is willing to help you out when you've got a problem/dealing with some ambiguous situations so there should be little reason for feeling nervous or unsure about how the day is going go.

    The employee benefits are fairly generous, with relatively large discounts on products for both yourself and friends+family. Apple will reimburse you up to a certain amount for fitness related expenses like a gym membership.

    I managed to secure a fairly good work/life balance at Apple, however I'm not sure about others.

    Probably good for the CV?

    Cons

    Like in any customer service position, the customers are the most painful part of the job. Some difficult interactions would have been avoidable if AppleCare support and Apple stores were on the same page regarding things such as the availability of appointments and other specifics.

    Managing customer expectations is also something that could be improved on within stores between sales and support, though management are always actively taking efforts to improve that.

    The hourly rate is below market average.

    Advice to Management

    The most painful part about the job is dealing with customers who have either not been informed, or been misinformed about the support that we can provide. Both are very difficult issues to rectify, but if possible, it would greatly increase the smoothness of the customer experience.


  4. "Homecare technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Apple full-time

    Pros

    Great incentives, wonderful management and assistance

    Cons

    Extremely rude customers most of the time, very entitled.

    Advice to Management

    Nothing to report great managment


  5. "Love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Apple part-time

    Pros

    Great team, open conversation about development and upskilling.

    Cons

    Expect inconsistent rosters if working part time and no set days off.


  6. Helpful (1)

    "Need some cultural changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Apple full-time

    Pros

    Great benefits
    Fantastic place to learn and grow
    Exciting projects

    Cons

    No work life balance
    Too much politics and possees in certain verticals
    Review system needs to be updated to avoid full control from the direct manager (-> some managers are bullies...)


  7. "Business Specialist Role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Specialist in Sydney
    Former Employee - Business Specialist in Sydney
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Apple full-time (More than 3 years)

    Pros

    - Great training and experience opened doors to different industries and learnt invaluable lessons and skills along the way

    Cons

    - Hard to progress and senior roles are typically not advertised internally but external candidates are preferred.

    Advice to Management

    Be open and upfront with employees on career paths and nurture talent internally otherwise they will go elsewhere like myself and many of my colleagues did.

  8. "A great job, for the most part"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Specialist in Melbourne
    Current Employee - Technical Specialist in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Apple part-time (More than a year)

    Pros

    - Great internal systems to make scheduling and other tasks easy
    - Awesome people
    - Really good benefits

    Cons

    - Technical specialists get the same pay as sales staff despite undergoing more training and putting up with a lot of customer abuse.
    - Hard to "drink to kool-aid" when you're in a retail environment, have to deal with a fair bit of cringe.


  9. "OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    - Average Pay
    - Discounts
    - Able to show your creative side
    - Good while at Uni

    Cons

    - Kinda crappy management
    - Long Hours


  10. "Grateful for the experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Apple full-time

    Pros

    Supportive, good way to meet people

    Cons

    Ambiguous, can be repetitive, no growth in Specialist roles