Art.com Reviews

3.3

57% would recommend to a friend

(197 total reviews)
avatar

Kira Wampler

53% approve of CEO

47% positive business outlook

Art.com has an employee rating of 3.3 out of 5 stars, based on 197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Art.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

197 reviews
2.0
27 Aug 2015

You've been warned.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great product Art.com ATTRACTS talent; plenty of smart, creative people are enticed by the idea of working with the product and there's plenty of POTENTIAL for creative marketing and new technology The benefits package – health, dental, 401k matching, commuter checks, phone reimbursement, product discount – is pretty competitive for a company this size

Cons

There are so many. First off, read the reviews you see here very carefully. Those that come from the NC or OH locations are likely to be very positive, and that's a testament to the leadership of the CSS and Logistics staff. They are excellent, and deserve such reviews, but theirs is a different universe; unless you're applying for a warehouse job or phone support job, disregard them. If you're looking at any position based out of the corporate headquarters in Emeryville, walk away now. C-level leadership is truly abhorrent here. Shockingly so. The entire C-level team has been in place for over a decade. All 50-year old men (makes so much sense for a company with a vastly female customer base). HR exists only to serve the autocrat CEO, who is a certifiable narcissist. A network of former Art.com employees actually get together as a support group to share their horror stories and aid in each other's recovery after having survived years of working with him. The technology here is so behind the times it's laughable. The sites might as well be duct-taped together at this point. Go shopping on Allposters.com and see for yourself. Duct. Tape. The company – literally, an e-commerce company in the 21st Century – actually waited until 2015 to MARGINALLY invest in a social media marketing strategy. They've been without a CMO or even a marketing VP for over a year now and seem shockingly unconcerned. Who's driving the marketing business? Hmm... I bet you can figure it out. There's no strategy at all. Really – none. Some time in Q3, the CEO will look at the most successful "thing" a competitor has done "lately" and then the whole company will have to scramble to replicate it before the end of the fiscal year. There is no vision, nothing inspiring anyone, and all the effort and energy put into a rebrand a few years ago has now fizzled or been squandered away. The people who generated that momentum have all been canned for not contributing enough to the bottom line with their silly creative social things, or read the writing on the wall and packed up and left. Really, just don't. And if for some reason you still do, then don't ever, ever, go to HR about anything. They are not your friend. You've been warned.

1.0
4 Feb 2015
Recommend
CEO approval
Business outlook

Pros

these people are not pros. they are hacks. if you appreciate a condescending, critical, hypocritical, insulting, closed minded workplace with highly opinionated undertalented and uncooperative middle management that stereotype employees this place is for you.

Cons

- middle management make it impossible to complete tasks. questions will be answered with insults and criticism. - if you get frustrated because management is making it difficult you will be reprimanded for having a bad attitude. - if you make suggestions concerning how processes could be improved, you will be told that it is not within the scope of your job description. - there is no career path or interest in promoting employees. employees put their time in and leave. - litigation and confrontation are embraced more than cooperation and collaboration. - there is no way to defend yourself. managers, hr, and middle management support each other. the smallest of petty issues become huge drama. even if you have supporting documentation to prove that circumstances for which you are being held accountable for were either not you fault or beyond your control, as in you were in another country at the time of the incident, resolutions are a one-way, their way or the highway kind of street. there is no help from team members. - upper management and entire departments disappear without a trace. - employees are absurdly underpaid. - the sign says art.com but they really just sell a bunch of Jimi Hendrix posters. if you actually know something about art, you will be ignored.

1.0
23 Sept 2015

STAY AWAY from this company. REALLY.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some very nice people work there. Many have a good head on their shoulders. Great location for those in the East Bay

Cons

I’ll get right to it, the CEO is struggles in his role. His autocratic management style trickles down through his direct reports. His arrogance, bloated self-worth and heavy-handed leadership style affects EVERY SINGLE LEVEL of the organization. Knee-jerk changes in direction, coming from the CEO, ties up resources in the company. And, because of the way goals are set by department (and also conflicting by department) many times the change in direction will negatively effect bonus structures for multiple departments. So, don’t expect a bonus. In the same breath, because of the way the business is set up, teams (like the call center) actively work against each other in order to have a shot at getting a bonus. For those who are being courted by Art.com...they’ll try to get you in the company with stock, lots of stock. It’s worth nothing. Through the rumor mill, the company has been on the block multiple times to be sold, but the arrogance from the senior management has soured every deal in the category. Let me repeat that – EVERY DEAL. Over the past 5 years, there has been a revolving door with the leadership team including Product, Marketing and Business Development – VPs, SVPs, CMOs. In those instances, the dictatorial approach coupled with the unrealistic goals for each department delivered a wake of layoffs, firings and/or resignations. Lastly with remaining C-Team there is no vision, no forward thinking from the entire senior leadership team. Nothing. Case and point – at an all company meeting the CEO was “out of ideas” to drive the business forward. Um, really? At least motivate your employee’s to deliver for you… that might be too much to ask. Some advice as someone who knows intimately what it’s like to work there - regardless of how seasoned you are, this company is nothing like you have ever seen. You might still not be convinced, saying that all of the people who write on Glassdoor are disgruntled. For the most part, you are right, but imagine how many people have written on GD with such venom towards the company. It’s sad to say, it’s really that bad.

Viewing 1 - 3 of 197 Reviews

Glassdoor has 211 Art.com reviews submitted anonymously by Art.com employees. Read employee reviews and ratings on Glassdoor to decide if Art.com is right for you.