Inexperienced full-time staff with a college grad mentality (lackluster/unprofessional communication with students, parents, and teachers, seem to hire friends with no real qualifications). Employees are expected to be "on call" and respond at all times. The company promotes itself as a coaching platform for students with personal/business projects, but these are rare. Most of the work is just glorified tutoring for very privileged (rich) kids. The coordinators and CEO seem to spend a ton of money traveling around the world enjoying themselves which doesn't seem to provide much benefit to the company.