Set hours, no weekends and incentives for payments reprocessed. Recognition for goals met. Coworkers were amazing and management was extremely supportive. Work/family /life balance.
Cons
Dealing with unpleasant clientele. Repetitive calling. The higher we perform, the higher the expectations. Generally not a bad thing, adding tasks on top of those in place, can create more work/time for Representatives already held to minimum call times.