AssuranceAmerica Reviews

First and foremost I came to this company on multiple promises that were never fulfilled. The company decided to grow without hiring adequate staffing. Subsequently they were extremely understaffed before growth occurred. The claims department is a nightmare. I wake up every day and walk into hell on earth. The customer service team does nothing but cold transfers callers. This department labeled intake/customer service doesn’t provide customer service nor help to adjusters nor customers. If you become loud enough as a problematic customer the management will pay any claim no matter the policy language. Management has no backbone. If the files at this company were audited professionally I can’t imagine it wouldn’t be shut down. Liability adjusters handle 4-5 different specialized roles in the claims department and are spread extremely too thin. While getting 8-10 claims a day. There is no upward movement or room for growth, i.e. like the other individual stated, management poaches other management and adjusters they know from other companies with empty promises. If you’re good at something even if your behind they’ll leave you in the position to rot no matter what. There are 3 claims liability managers for the entire state of Florida. 3 bodily injury adjusters for the entire state of Florida. 1 total loss adjuster for the entire state of Florida. You have to respond to arbitration under the VP of claims name. Rubbed me really the wrong way. Management constantly has 100 plus back diary. Management is also in meetings all day coming up with more meetings and metrics that will be unobtainable due to poor staffing choices and “growth.” I feel like I’m in a relationship with a toxic person. Except it’s my job and I chose to be here which was obviously a mistake. Claims adjusters that are up to date are burned out and exhausted and working at least 15-25 extra hours unpaid per month. There is zero work life balance. Management is demeaning and throws temper tantrums. After asking for process guides for some time most adjusters recently hired here have given up and just work off the processes they learned at previous companies. New staff are rushed through a lack luster poor training session to be thrown into a claims system that leaves much to be desired and crashes multiple times monthly. My laptop has some age on it, sounds like it’s going to blow up, probably because it’s a tablet laptop not an actual work laptop. I am embarrassed to work here and hope I find a new job soon before the department of insurance steps in. Due to the unorganized manor with which this company runs, I suspect it will either be shut down or sold to a larger insurance company soon. I wouldn’t wish anyone to work here, and I hope my review saves someone else some trouble. I have been medicated due to extreme anxiety and stress at this company. Oh speaking of benefits…. not too wonderful. Other companies offer better, this is not a good choice for you career wise! I promise! This is not a startup company like is stated to every single person and in company meetings. It’s been around for some time and it and it’s leaders need to act like it.

Company laptops aren’t built for what they are used for. The systems developed for the claims department are terrible at best. Training is nonexistent. There’s not a process guide for the claims department. Not one manager runs their team the same way. This results in high confusion. The volume is the highest of any company I have ever seen in regards to claims. Staffing cannot handle the amount of calls received. Staffing is not appropriate for the amount of claim files received by the average adjuster. There are no departments, every adjuster is spread too thin with unobtainable expectations on handling the entire claim file. Metrics and audits do not reflect the constant understaffing. Back diary is expected, not frowned upon. It’s definitely a familial atmosphere in respects to a family that’s dysfunctional and unorganized. Six to Eight claims a day is normal. Management and corporate smoke and mirror constantly. Corporate management is disconnected and unaware. Due to constant understaffing all customers are mad and calling round the clock leaving degrading and angry messages. It’s embarrassing to work here because you want to help the customers, but you physically can’t in a timely manner unless you work after hours and weekends unpaid. While it is non standard insurance, and it is expected some customers will be just that, however the company does not help in anyway the work experience and only makes the situations more hostile and aggravating.