Pros
Professionally speaking... Benefits are decent, but you will need to use them constantly due to stress and anxiety. Some of the staff are caring and friendly. There is not teamwork and due to understaffing, it’s every man for himself. If walking on eggshells is your forté, you’ll love it at this company. There are many many things that have so much room for growth and have potential to be something better than it is but corporate and management refuse act!
Cons
Company laptops aren’t built for what they are used for. The systems developed for the claims department are terrible at best. Training is nonexistent. There’s not a process guide for the claims department. Not one manager runs their team the same way. This results in high confusion. The volume is the highest of any company I have ever seen in regards to claims. Staffing cannot handle the amount of calls received. Staffing is not appropriate for the amount of claim files received by the average adjuster. There are no departments, every adjuster is spread too thin with unobtainable expectations on handling the entire claim file. Metrics and audits do not reflect the constant understaffing. Back diary is expected, not frowned upon. It’s definitely a familial atmosphere in respects to a family that’s dysfunctional and unorganized. Six to Eight claims a day is normal. Management and corporate smoke and mirror constantly. Corporate management is disconnected and unaware. Due to constant understaffing all customers are mad and calling round the clock leaving degrading and angry messages. It’s embarrassing to work here because you want to help the customers, but you physically can’t in a timely manner unless you work after hours and weekends unpaid. While it is non standard insurance, and it is expected some customers will be just that, however the company does not help in anyway the work experience and only makes the situations more hostile and aggravating.
