Valuable role but culture needs significant improvement
Pros
I enjoyed supporting people from diverse backgrounds and helping participants work towards employment goals. The role helped me build strong skills in communication, rapport-building, problem-solving, administration and managing a busy caseload. I also valued working with clients who genuinely appreciated practical support and encouragement.
Cons
Workplace culture was a major challenge during my time there. Some behaviours and comments toward clients and staff felt disrespectful and unprofessional at times, and I didn’t always feel the culture was fair or inclusive for all employees. I feel there could be better consistency in how staff are supported, trained and managed. Clearer communication around changes, more transparent decision-making, and more consistent processes around expectations, support and discipline would help create a fairer workplace culture. A stronger focus on respectful team culture, consistency and fairness across staff experiences would also be beneficial.
