Where do I start. Serent capital ruined a good company when they bought in but that's par for the course with venture capital. BS&A hired a ton of middle and upper management without actually making the lives of its employees better, they just have more middle men with no real power to make decisions. They instituted metrics that their own numbers can't back up and they wont back down from it. If you have a team with 14 people on calls and average 150 calls per day, they expect you to close 16 cases per day. Do the math, it doesn't add up and they can't seem to wrap their heads around it. There are like 2 people of color in the entire company yet they talk about inclusion and diversity. Half of the company is related to each other because nepotism is rampant. They are already having AI start to replace staff and they are absolutely down sizing moving into 2026 and into the future. Another ex-employee posted on some other review site like this that BS&A was downsizing. The CEO sent out a company email trying to explain why letting people go isn't actually downsizing but just restructuring. (what ever you say pal) They are more concerned with the appearance of something rather than the truth. Don't expect to be helped by management with anything, employees have to figure out their own problems. Talking to the management team at BS&A is like talking to a wall, they are worse than politicians. I asked the CEO in a company wide meeting what their 5 to 10 year plan was, they told everyone they didn't have one. I swear this actually happened and in a public setting. This happened around 2024 but they never bothered to address it again.
